At Kass Plates, we recognise that sometimes you may need to cancel an order. However, please aware of our cancellation policy and procedure to ensure a smooth and easy process.
- How to Cancel: To initiate a cancellation, please contact our customer service team via email. You can find our contact details on our Contact Page. For security purposes, you will be asked to confirm your order number and the first line of your address.
- Cancellation Fees: Please note that cancelling an order for number plates will incur a cancellation fee. The fee is dependent on when the cancellation request is made – the longer you wait, the higher the fee may be. These fees are necessary due to the payment processing systems we use, which charge a fee per refund, and because number plates are bespoke products. As a result, if production has already begun, the cancellation fee may increase. Any applicable fees will be deducted from the total refund amount.
- Exceptions: Orders that consist solely of accessories can be cancelled without incurring a charge. We may also waive the cancellation fee at our discretion on number plate or private registration orders.
- Custom Orders: Due to the bespoke nature of our number plates, the right to cancel is waived after the manufacturing process begins or if 90 days have elapsed since placing your order.
- Refunds: Upon successful cancellation, a refund to your chosen payment method will be processed. Please note that refunds typically take 2-3 working days, but you should allow up to 7 working days.
We strive to make every interaction with Kass Plates LTD a pleasant one. If you have any questions or concerns about our cancellation policy, feel free to reach out to our customer service team.
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