At Kass Plates, our dedication lies in guaranteeing the satisfaction of our valued customers. Recognising the distinctiveness of our products, we have created a detailed return policy to provide our valued customers clarity and assurance to our customers. Please take a moment to familiarise yourself with our policy outlined below:
1. Statutory Rights & Bespoke Purchases:
In adherence to the Consumer Contracts Regulations of the United Kingdom, customers retain the entitlement to cancel an order within 14 days of receiving the items. Nonetheless, this entitlement does not extend to bespoke or customised items, specifically tailored to individual specifications. Number plates categorically fall under this classification of bespoke purchases and consequently are exempt from standard return provisions. The nature of the product, being personalised and tailored to individual specifications, means it cannot be resold, making returns neither required nor possible under UK consumer law.
2. Damaged or Incorrect Number Plates:
If you or a customer has received a number plate from us that is either damaged or not as specified in the order, it is important to notify Kass Plates immediately. As such items must be returned to Kass Plates within 14 days of receipt to be eligible for an exchange or refund.
3. Returns of Accessories and Other Non-Personalised Products:
For non-personalised products like accessories, customers are required to inform Kass Plates within 14 days of receiving the items if they intend to initiate a return. Once notified, a 14-day timeframe is allocated for the physical return of the items. In the event that the item is discovered to be damaged as a result of the customer’s or any third party’s actions, Kass Plates retains the right to exercise discretion in assessing the legitimacy of the return.
4. Cancellation Fees for Private Registrations and Number Plates:
For select transactions involving number plates, a cancellation fee may be applicable. The details of this fee, including the scenarios in which it may be levied, are elaborated upon in our dedicated cancellation policy. We strongly recommend customers to acquaint themselves with this policy before completing a purchase to ensure a comprehensive grasp of potential obligations. You can access our cancellation policy via the footer of our website or by visiting the dedicated cancellation policy page.
It’s important to note that this fee is implemented to offset administrative and processing costs incurred when orders are cancelled. Our foremost objective remains to uphold transparency in all our transactions, facilitating a seamless and satisfactory experience for our valued customers.
We genuinely value your patronage and understanding regarding our returns policy. Our primary focus is to ensure your interaction with Kass Plates is positive, and we are readily available to assist you at every stage.
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